7:06 pm - 01/21/2006

Diva's Drama

I bought my Diva Cup about 8 months ago but yesterday while trying to remove it, the stem broke.  I managed to get it out but needless to say it can't be used again.  Has anyone else had this happen?
emmycantbemeeko 22nd-Jan-2006 02:12 am (UTC)
I cut my cup's stem off completely. A lot of other women do the same.

You'll want to trim it off smoothly to make sure there's no crevices for bacteria to grow, but you may be able to use it stemless with just a little practice.
rachelish 22nd-Jan-2006 02:34 am (UTC)
this is from the divacup website:

Is The DivaCup™ guaranteed?

Yes, The DivaCup™ is guaranteed. Please contact our trained customer service advisors if you are having any problems by phone 1-866-444-DIVA, or e-mail us at info@divacup.com. Usually if there is a problem we can solve it over the phone, e-mail, or by searching for your problem on our website.

The DivaCup™ has a one year money back satisfaction guarantee from date of purchase (minus the cost of the original shipping, if applicable).

Return to point of purchase with receipt.

This guarantee does not cover damages caused by accidents, failure to follow directions, natural product discoloration, cutting off the entire stem, loss or misuse of product.

maybe you can get a new one
hil4prez2036 22nd-Jan-2006 04:55 am (UTC)
I hope to do so.
aechei 22nd-Jan-2006 02:54 am (UTC)
its totally useable! pssshhh. give it a try. i never touch the stem.
swiggett 22nd-Jan-2006 03:04 am (UTC)
How did the stem break? if it snapped off, then you should still be able to use it. If it some how cracked up to the cup, I would definately talk to the company, and try to get a replacement [i'm pretty sure that I no longer have my receipt!]

Good luck!
hil4prez2036 22nd-Jan-2006 04:56 am (UTC)
cracked the cup, i'm definatly going to ask for a new one.
swiggett 22nd-Jan-2006 05:55 am (UTC)
Wow... that's amazing... I didn't know that could happen!
Good luck getting a new cup; they seem like a very reasonable company with which to work.
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